What is Enterprise Content Management?
Traditionally, Enterprise Content Management (ECM) was confined to the back office, kept as an unstructured - way to manage a myriad of content. However, over the past few years, ECM has seen a shift towards a more interactive role in the business.
Paper is nearing extinction as digitization becomes the new normal. Machine learning, cloud technology, and mobile capability present new opportunities for the business, and there are new types of content - video, audio, social - that blur the lines of traditional ECM.